Terms & Conditions

1. Acceptance of Terms

By creating an account or using SaibaCRM in any manner, you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms on behalf of yourself or your organisation, and agree to comply with all applicable laws and regulations.

2. Description of Service

SaibaCRM is a cloud-based Customer Relationship Management (CRM) software-as-a-service (SaaS) platform that enables businesses to manage contacts, leads, deals, accounts, activities, and sales pipelines. The Service is provided on a subscription basis and access is granted subject to payment of applicable fees.

We reserve the right to modify, suspend, or discontinue any feature or the entire Service at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Keep your password secure and not share it with any third party.
• Notify us immediately of any unauthorised use of your account.
• Be responsible for all activities that occur under your account.

We are not liable for any loss or damage arising from your failure to comply with these security obligations.

4. Subscription and Payment

Access to paid features of SaibaCRM requires a valid subscription. Subscription fees are billed in advance on a monthly basis. All payments are processed securely through Cashfree Payments. By providing payment information, you authorise us to charge the applicable fees to your selected payment method.

• Prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to change subscription pricing with 30 days' prior notice.
• Failure to pay may result in suspension or termination of your account.
• Please refer to our Refund Policy for details on refunds and cancellations.

5. Acceptable Use

You agree not to use SaibaCRM to:

• Violate any applicable laws, regulations, or third-party rights.
• Upload, store, or transmit malicious code, viruses, or harmful content.
• Attempt to gain unauthorised access to any part of the Service or its infrastructure.
• Reverse engineer, decompile, or disassemble any part of the platform.
• Use the Service to send unsolicited communications (spam).
• Resell, sublicense, or commercially exploit the Service without our written consent.
• Store illegal, defamatory, or fraudulent data on the platform.

We reserve the right to suspend or terminate accounts that violate these terms without prior notice and without any refund obligation.

6. Data and Content

You retain full ownership of all data, content, and information you upload to or create within SaibaCRM ("Your Data"). By using the Service, you grant us a limited, non-exclusive licence to store, process, and display Your Data solely to provide the Service to you.

You are solely responsible for ensuring that Your Data complies with all applicable laws, including data protection and privacy laws. You represent and warrant that you have all necessary rights and consents to upload and process Your Data on our platform.

7. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted, error-free operation.

We do not warrant that the Service will always be available, uninterrupted, timely, secure, or free from errors or defects. We do not warrant the accuracy, completeness, or reliability of any content or results obtained through the Service.

8. Limitation of Liability

• Loss of data, corruption of data, or failure of data recovery.
• Unauthorised access to or alteration of your data or transmissions (data breach).
• Loss of profits, revenue, business, or goodwill.
• Service interruptions, downtime, or system failures.
• Errors, bugs, or defects in the software.
• Actions or omissions of third-party service providers.
• Any other loss or damage, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising out of or relating to these Terms or the Service shall not exceed the amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim. You acknowledge that this limitation is a fundamental element of the basis of the bargain between us.

Data Loss and Breach Disclaimer: We implement reasonable technical safeguards, but we expressly disclaim any liability for loss, corruption, or theft of data whether due to cyberattacks, hardware failures, software bugs, human error, or any other cause. You are solely responsible for maintaining independent backups of all critical data.

9. Indemnification

You agree to indemnify, defend, and hold harmless SaibaCRM and its affiliates, directors, officers, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of another party.

10. Intellectual Property

The SaibaCRM platform, including its software, design, text, graphics, logos, and trademarks, is the exclusive property of SaibaCRM and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, create derivative works of, distribute, or publicly display any part of the platform without our prior written consent.

11. Termination

We may suspend or terminate your account and access to the Service at any time, for any reason, including violation of these Terms. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination (including limitations of liability and disclaimers) shall remain in effect.

You may terminate your account at any time from within the platform or by contacting support. Termination does not entitle you to a refund of any prepaid subscription fees except as described in our Refund Policy.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India. We encourage you to contact us first to resolve any disputes amicably before initiating legal proceedings.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or a prominent notice on the platform. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of those changes.

14. Contact Us

For questions about these Terms and Conditions, please contact: