Refund Policy

1. Eligibility for Refund

You are eligible to request a refund under the following conditions:

• Your refund request is submitted within 7 (seven) calendar days from the date of the original payment.
• The request is for a new subscription or renewal payment (not a recurring payment that was previously active for more than 7 days).
• You have not violated our Terms and Conditions.
• The request is accompanied by proof of payment (transaction ID or order ID).

Refund requests submitted after 7 days from the date of payment will not be entertained under any circumstances. We strongly recommend that you evaluate the platform using our free trial before making a payment.

2. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• The 7-day refund window has lapsed from the date of payment.
• The account has been suspended or terminated due to a violation of our Terms and Conditions.
• The refund request relates to a partial month or unused portion of a subscription period.
• The request is for a free trial period (no charges apply).
• Charges arising from add-on users or plan upgrades initiated mid-cycle.
• Data loss, service interruptions, or dissatisfaction with features does not automatically qualify for a refund beyond the 7-day window.

3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Email us at refunds@saibacrm.com within 7 days of payment.
2. Include the following details in your email:
   • Registered email address on your SaibaCRM account
   • Transaction ID / Order ID from Cashfree
   • Date of payment
   • Amount paid
   • Reason for refund request
3. Our billing team will acknowledge your request within 2 business days and will review it for eligibility.
4. If approved, the refund will be processed to your original payment method. Please allow up to 30 (thirty) calendar days for the amount to reflect in your bank account or card statement, depending on your bank or payment provider.

4. Refund Method

Approved refunds will be returned to the original payment method used at the time of purchase:

• Credit/Debit Card: Refunded to the same card. Typically reflects within 7–30 days.
• UPI: Refunded to the originating UPI VPA/account. Typically reflects within 5–10 business days.
• Net Banking: Refunded to the originating bank account. Typically reflects within 7–20 business days.

Refunds will not be issued via any other method (e.g. cash, cheque, or a different payment instrument) unless the original payment method is no longer valid, in which case we will work with you to find an appropriate resolution.

5. Account Cancellation vs. Refund

Cancelling your subscription stops future billing but does not automatically trigger a refund. A refund must be explicitly requested within the 7-day window as described in this policy. After cancellation, you retain access to paid features until the end of the current billing period, after which the account reverts to the free plan.

6. Disputes

If you believe a charge was made in error or you have a dispute regarding a payment, please contact us at refunds@saibacrm.com before initiating a chargeback with your bank or card issuer. We are committed to resolving billing disputes fairly and promptly.

Initiating a chargeback without first contacting us may result in immediate suspension of your account pending investigation.

7. Disclaimer

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be published on this page with an updated "Last updated" date. Continued use of the Service after any changes constitutes your acceptance of the revised policy. For existing subscribers, the policy in effect at the time of your payment shall govern any refund requests related to that payment.

9. Contact Us

For refund requests and billing inquiries, please contact us: